Terms and Condition
West Point Medical Center will bill your Insurance company for services provided. However, if your insurance company denies payment for any reason, including but not limited to; deductible not met, out of network services, denial of pre-authorized, or unauthorized service, you will be responsible for payment. Payment for service is due at the time service is provided in our office or upon notice of insurance claim denial. No refunds.
Patients with Insurance: We bill most insurance carriers for you if proper paperwork is provided to us. Co-payments and deductibles are due at the time of service provided.
Medicare Patients: We will bill Medicare for you. All co-payments or deductibles are due and payable at the time of service is provided.
Surgery Fees: All co-pays, deductibles, and payment for non-covered surgical procedures are due prior to surgery. Your insurance carrier may require prior authorization.
Non-covered Services: Any care not paid for by your existing insurance coverage will require payment in full at the time services are provided or upon notice of insurance claim denial.
Workers Compensation: If your injury is work related we will need authorization to treat from your employer, the case number and carrier name prior to your visit in order to bill the workers' compensation insurance company. It is the responsibility of the patient to make and verify their appointments. Should patient miss an appointment a $25 missed appointment will bill to the patient.
Yearly Health checks: Periodic preventative health checks may or may not be covered under your health insurance policy. It is your responsibility to verify with your insurance company that these services are covered under your health insurance policy prior to scheduling the exam, as you will be responsible for all non-covered services.
HMO Insurance: We do participate with some, but not all, Health Maintenance Organizations. In most cases, you need a referral from your primary care physician or an authorization number from your HMO, which allows us to treat you. It is your responsibility to verify with your insurance carrier that these services are covered under your plan prior to your being seen, as you will be responsible for all non-covered services.
Late Fees: Interest at 18% and $30.00 late fee will be charged for all bills 30 days past due from the date of the statement. Courtesy discount is only valid if bills are paid within 15 days.
Missed Appointment Fee: A $25 fee will be charged to patients for any missed appointment made. It is the responsibility of the patient to make, verify their appointments. Patients may call to reschedule or cancel an appointment within 24-hours of the appointment. This applies to all patients that make appointments with any department under WPMC, including patients in Family Practice that will be responsible for Co-pays collected for an appointment (will forfeit co-pay for missed appointment) and if no co-pay is collected then the $25 missed appointment fee will be charged.
**We require copies of a photo identification and your insurance card(s)**